Explorer support
Let’s get you back to the adventure.
Need help with a book or QR video? Start with the quick guidance below.
Bought a book?
For an order query, use the seller contact details on your purchase receipt or order confirmation. Include the book title and your order reference so the seller can find your purchase.
Having trouble with a QR video?
Check your connection, reopen the QR link in your normal browser and press play. If the problem continues, note the city, mission number and what you see on screen.
Planning your first quest?
Browse our city pages to meet the characters and discover each edition’s theme. The How It Works page explains what to bring and how the book and videos fit together.